Terms of Service
TERMS AND CONDITIONS OF THE ONLINE STORE aroma.eu
These Terms and Conditions govern the relationship between “Aroma Cosmetics” AD, owner of the online store aroma.bg, and the users of the website.
By using the website and placing an order, the User agrees to, fully accepts, and undertakes to comply with these Terms and Conditions.
The User is identified for the purpose of establishing their statement of acceptance of the Terms and Conditions through the User’s IP address stored in the server log files of www.aroma.eu, as well as through other information.
1. INFORMATION ABOUT THE MERCHANT
The online store aroma.bg is operated by:
“Aroma Cosmetics” AD
UIC: 201811050
Registered office:
12 Kiril Blagoev St., Sofia 1271, Bulgaria
Contact details:
E-mail: shop@aroma.bg
Telephone: 884892004
VAT Registration No.: BG201811050
2. WHAT THE WEBSITE REPRESENTS
aroma.bg is an online e-commerce platform through which users can:
browse products and information about them;
place online orders;
pay for orders online or upon delivery;
receive information about new products and promotions;
exercise their consumer rights in accordance with applicable legislation.
3. CONCLUSION OF THE CONTRACT
When you place an order on the website, a distance sales contract is concluded between you and “Aroma Cosmetics” AD.
The contract shall be deemed concluded when you receive an e-mail confirmation stating that your order has been accepted and prepared for shipment.
All contracts are concluded in Bulgarian.
4. CREATING AN ACCOUNT AND PLACING AN ORDER
You may place an order on the website in two ways:
as a guest, without registering;
by creating a user account.
When creating an account or placing an order, you must provide accurate and up-to-date information, including your name, e-mail address, telephone number, and delivery address.
The Merchant shall not be liable for delays or delivery problems resulting from incorrect or incomplete information provided by the User.
5. HOW TO PLACE AN ORDER
An order is placed through the following steps:
Select a product from the website.
Add the product to the shopping cart.
Enter the delivery details.
Select a payment method.
Confirm the order.
After successfully placing an order, you will receive an e-mail confirmation.
6. PRICES AND PAYMENT
All prices on the website are stated in EUR and include VAT, unless otherwise indicated.
Payment may be made by:
online payment by bank card;
cash on delivery.
A delivery fee may be added to the price of the products in accordance with the website’s delivery policy.
7. PRODUCT AVAILABILITY
In rare cases, a product may become unavailable after an order has been placed.
In such cases, we will contact you and offer:
a refund of the amount paid; or
a promotional code for a subsequent order.
8. RIGHT OF WITHDRAWAL
Under the Bulgarian Consumer Protection Act, you have the right to withdraw from the purchase within 14 days of receiving the product.
The right of withdrawal does not apply to unsealed products which, for reasons of hygiene or health protection, are not suitable for return.
Detailed information can be found in the Product Returns section of the website.
9. PERSONAL DATA PROTECTION
“Aroma Cosmetics” AD processes users’ personal data in accordance with:
Regulation (EU) 2016/679 (GDPR);
the Bulgarian Personal Data Protection Act.
Detailed information regarding the processing of personal data is provided in the website’s Privacy Policy.
10. CHANGES TO THE TERMS AND CONDITIONS
“Aroma Cosmetics” AD reserves the right to amend these Terms and Conditions.
The current version will always be published on the website aroma.eu.
11. APPLICABLE LAW
For all matters not regulated by these Terms and Conditions, the legislation of the Republic of Bulgaria shall apply.
In the event of a dispute, consumers may use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/odr
12. ORDERS, PROMOTIONS AND PRICING ERRORS
“Aroma Cosmetics” AD reserves the right to:
refuse to fulfil orders in the event of technical errors or lack of product availability;
limit the quantities of certain products;
correct obvious errors in product prices.
If a technical error in the price of a product is identified, the customer will be notified and will have the right to:
confirm the order at the corrected price; or
cancel the order.
13. LIMITATION OF LIABILITY
“Aroma Cosmetics” AD makes every effort to ensure that the information published on the aroma.eu website is accurate and up to date.
In rare cases, the following may occur:
technical errors;
temporary unavailability of the website;
differences between product images and the actual appearance of the products.
“Aroma Cosmetics” AD shall not be liable for:
temporary unavailability of the website due to technical reasons;
errors resulting from improper use of the website;
actions of third parties beyond the Merchant’s control.